VBA Diary Code Update: Improve Alert Messages & Phone Display

Hey everyone! Let's dive into an exciting update for the VBA Diary Code. This project focuses on enhancing how alert messages and phone numbers are displayed, making the information clearer and easier to understand for users. We're going to update the messages associated with different VBA Diary Codes and ensure phone numbers are displayed on separate lines with the phone icon, as per the design in the Figma file. This is all about making things better for our users, and we are going to break it down.

Issue Deep Dive: Current Challenges

Currently, some VBA Diary Codes lack specific language, resulting in generic messages like "We're reviewing your account" or "You don't need to do anything at this time." While these messages provide some information, they don't always give users the clear, concise information they need. This update aims to fix that. We'll be updating alert messages for known and understood Diary Codes to provide more specific and helpful guidance.

The Need for Clarity

The primary goal is to provide users with clear and actionable information. When users understand the status of their account or what actions they need to take, it reduces confusion and improves their overall experience. This project directly addresses this by providing more detailed and relevant messages. Imagine a user seeing a specific message that tells them exactly what's happening and what they might need to do next; that's the goal! We're not just changing text; we're improving the user experience. By updating the alert messages, we aim to eliminate ambiguity and streamline the user journey. Providing users with the right information at the right time is crucial for building trust and ensuring they can easily navigate the VA system. This also ensures that the user is always up-to-date with what's happening with their account. The more detail we add, the more at ease users will be. Ultimately, the more detail we can give to the user, the better it is for the user. Think about how helpful it is when you get information, instead of having to guess what's going on!

Phone Number Display

Additionally, we're updating the display of phone numbers, placing them on separate lines with the phone icon. This simple change significantly improves readability and ensures that users can quickly and easily find the contact information they need. This small change makes a big difference in user experience. Making the phone number stand out will make it easier for users to contact the VA with any questions. Separating it visually from the other text makes the contact information more accessible and less likely to be overlooked, which is a key part of user experience. This design update might seem small, but it's all about making the information as easy to use and digest as possible, which is a major win for user satisfaction. It's the little details that matter!

Tasks and Implementation: What We're Doing

Here’s a breakdown of the tasks involved in this update. It's not just a quick fix; it involves careful review and implementation to ensure everything works perfectly.

Reviewing the VBA Diary Code Spreadsheet

The first step is reviewing the VBA Diary Code spreadsheet. This is where we'll identify the codes that need updated alert messages. We'll analyze each code to understand the context and determine the best way to communicate the information to the user. This involves a deep dive into the current codes and the existing messages. This is the foundation upon which we will build our improvements. Understanding the current status of each code is essential for a successful update. It is important to know the foundation before you decide to build anything upon it.

Updating Alert Messages

Next, we'll update the alert messages for the known and understood Diary Codes. This will involve crafting clear, concise, and actionable messages that provide users with the information they need. We'll ensure the messages are easy to understand and avoid technical jargon. The goal is to make sure users understand their account status. We'll be working to refine the language, making sure it is clear and easy to follow. We need to remember who our audience is, and we need to speak their language. We're not just changing words; we're improving the clarity of communication. Remember, clear communication is always key!

Implementing New Phone Number Display

We will update the display of phone numbers, placing them on separate lines with a phone icon. This change will dramatically improve readability. This is a small but important change that will make contacting the VA a breeze for users. The aim here is to make it easy for users to find the information they need.

Design and Front-End Synchronization

Throughout this process, we'll maintain close communication with the design and front-end teams to ensure the implementation aligns with the design specifications. This sync is essential to ensure that the changes look right and function as intended. We want to ensure a smooth transition from design to implementation. Regular synchronization ensures everyone is on the same page. This is important to ensure everything is working correctly and in alignment with the design requirements. We'll collaborate closely with the design team to ensure that the updates are implemented according to the design specifications. This collaboration ensures a consistent and user-friendly experience.

Acceptance Criteria: What Success Looks Like

To consider this project a success, we need to meet specific criteria. This includes updated alert messages that are clear and informative, and phone numbers displayed on separate lines with the phone icon. We must also ensure that the updates work seamlessly and provide a positive user experience. These criteria will help guide our implementation and ensure we achieve our goals. Meeting these criteria ensures that the project delivers the intended value and improves the user experience. The main focus is to make sure users are getting the best and most accurate information possible.

Testing Procedures: Ensuring Quality

To ensure everything is working as expected, we will have thorough testing procedures. This will include verifying that the updated alert messages display correctly and that the phone numbers are displayed on separate lines with the phone icon. Thorough testing is critical to identify and fix any issues before the changes are released to the users. Testing is a crucial step to ensuring quality. We want to be sure that everything is working as expected. These tests will help us identify and address any issues before the changes go live. Ensuring that the new features work seamlessly is a must!

Ticket Creation: Definition of Ready

Before we start working on this project, we need to make sure the tickets are ready. This involves a detailed description, defined tasks, acceptance criteria, and testing procedures. Also, we will assign labels, a type, priority, and group, assign it to a project, and attach it to a parent epic, and estimate points. This ensures everyone is on the same page and that the project is well-defined before implementation begins. Proper ticket creation is essential for effective project management. The details in the ticket provide a clear roadmap for the entire project. This thorough preparation helps to streamline the implementation process. Let's make sure our tickets are ready to go!

Let’s get this done, guys!